Process calls up to 7 times faster with advanced call transcription services.
Call Transcriber™ is a new optional module for use with Callstera Interaction Platform applications.
The Call Transcriber™ service adds real-time transcription to interactive telephone services 24/7 via an easy to use web interface. Each conversation your customers have with your system may now be automatically transcribed and made available to your team.
Using Call Manager™ you view the calls being made to your service or select a call and view its automatically completed transcript.
Further with the advanced call transcription monitoring service support staff can be immediately alerted by email, SMS or even via Call Scheduler™ whenever key phrases are transcribed!
For more information about Call Transcriber™ and other Callstera products please contact us.