Callstera HelpDesk™

Callstera HelpDesk™

Introducing a new generation of flexible self-service telephone help desks

Callstera HelpDesk ensures your calls are answered immediately to enable callers to contact your organisation quickly and efficiently without the frustration of engaged tones or queueing.

Callers are welcomed to your service by an automated agent and then quickly and efficiently presented with the options they need to handle their enquiry. Routine calls may be handled automatically freeing up your call handlers to deal with complex queries. At any time, a caller who requires more assistance may be transferred to a live agent or to voicemail when out of normal working hours.

As with all CIP solutions a full back office integration service is available for seamless integration with your existing processes.

Callstera Helpdesk is an application in the solution range Call for You